We purchased our Forest River Forester in December 2017 from CW in Akron Ohio. They let us leave it there over the winter and they were going to fix items that were found during the walk- thru. When we went to pick it up in April 2018 (it was supposed to be out front and ready to go.) It wasn’t. They had to go find it. It was supposed to be cleaned up and have a half a tank of gas. It wasn’t. They had picked all of the tape off and nothing was fixed over the winter. They also lost a set of our keys (another long story they lied about).
This was our first go round with the famous CW service and bells should have been going off…ding, ding, ding, ding, ding!
Trying to make a LONG story short, it has been back to their shop 6 times since then. Had a mobile tech come out twice. We had to run up to our campground numerous times to sop up water. We just got it back from the factory July 1st 2019.
The slides still leaks and the Bigfoot jacks still don’t operate correctly + a few other less major things.
Mike Haile from FR wanted it brought back in again but not until the 2nd week of September due to the FROG rally.
We didn’t get to sell our house last year and head to Florida for the winter and I’ll be damned if that happens again this year.
We have lost ALOT of money over this “NEW” RV and are so disgusted by CW service we don’t know where to turn. They damaged it twice when it was there. “Stole” parts off of it. Gooped and gooped the slides over and over again. Shimmed the slide and God only knows what else they did to it.
I can go on and on and on. They lie, they cheat, they steal and you’re shit outta luck!
We had two meetings with Todd Bleichrodt the General manager and he offered us anything in the store. He said “maybe you’d like a cover”. I said I wanted a non leaking RV and that’s all I want!
Our RV only has 1543 miles on it. Most of them are from delivery, the many trips to CW, and a trip to the factory and back. We did drive it 160 miles to run the gas out of it last fall so we could put new in.
Anyway, I have many more horror stories I could tell you about CW as you can imagine.
We will be in Kissimmee for the winter come hell or high water.
I have some information on CW (Akron) that I believe the FTC would consider fraud and am unsure of what to do with it. If you’re interested I would love to share it with you and work with you on doing something about it.